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VOIP



Phone Features


 Phone Buttons

 How to Set the Ringer Volume

 Viewing Call History

 Call History Options

 Do Not Disturb

 Pause Queue



Basic Call Routing

 Making a Call

 Receiving a Call

 Forwarding a Call

 Placing a Caller on Hold

 Transferring a Call

 Find Me Follow Me



Voicemail


 Checking Your Voicemail

 How to Make a Voicemail Busy Greeting

 How to Make a Voicemail Name Greeting

 How to Make a Voicemail Unavailable Greeting



Advanced Call Routing


 Intercom Feature

 Creating a Conference Call

 Splitting a Conference Call

 How to Park a Caller

 Viewing and Retrieving Parked Calls



Faxing


 Fax Menu

 Fax Data

 How to Send a Fax in UCP



User Dashboard

 Adding a Dashboard

 Deleting a Dashboard

 Renaming a Dashboard

 Reordering a Dashboard

 Locking a Dashboard

 Add/Change a Password



Call Recording

 Overview of Call Recording

 Using Call Recording Button

 Using a Feature Code to Record

 Useful to Know



Trouble Shooting

 Pairing a Headset

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