VOIP



Phone Features

 Phone Buttons

 How to Set the Ringer Volume

 Viewing Call History

 Call History Options

 Do Not Disturb

 Pause Queue



Basic Call Routing

 Making a Call

 Receiving a Call

 Forwarding a Call

 Placing a Caller on Hold

 Transferring a Call

 Find Me Follow Me



Voicemail

 Checking Your Voicemail

 How to Make a Voicemail Busy Greeting

 How to Make a Voicemail Name Greeting

 How to Make a Voicemail Unavailable Greeting



Advanced Call Routing

 Intercom Feature

 Creating a Conference Call

 Splitting a Conference Call

 How to Park a Caller

 Viewing and Retrieving Parked Calls



Faxing

 How to Send a Fax in UCP



User Dashboard

 Adding a Dashboard

 Deleting a Dashboard

 Renaming a Dashboard

 Reordering a Dashboard

 Locking a Dashboard

 Add/Change a Password



Call Recording

 Overview of Call Recording

 Using Call Recording Button

 Using a Feature Code to Record

 Useful to Know



Trouble Shooting

 Pairing a Headset

Come on In!

Monday – Friday

9AM – 5PM

Contact

Phone

(819) 919-3677

Email

info@dev-it.ca

Address

112 Main Hatley, QC J0B 4B0

448 Main Hudson, QC J0P 1H0